PODS Moving & Storage

Worst customer service ever. You cant talk to anyone other than the rep that answers the phone. PODs driver damaged my home on 8/28/23. I had to pay to repair the damage myself and as of 9/30/23 I still have not been reimbursed for the cost. I have made numerous calls and sent numerous emails. I was told there is no number to reach the claims department and that supervisors do not have phones. The rep relays the message to the supervisor and they decide whether it important enough to talk to the customer. I have never heard such nonsense. Totally disgusted, aggravated and disappointed with PODs company.

I called for a moving quote. The representative told me I would need to put a card on file in order to HOLD the quote and that my card would not be charged. Just hold it until I decided what to do. Next thing I knew a pod I was not expecting showed up at my door. They charged me cancellation, delivery fee, and one month’s storage.

We recently used PODS for our first DITY military move across the country. We had heard great reviews from friends and our initial call to set the POD up was easy and the agent was very knowledgeable. I was 8 months pregnant at this time and we were looking forward to what should have been an easy move. Everything went horribly wrong after the POD was dropped off at our residence. On the actual Pickup day, no one came to get the POD. I called customer service that night and was told it was picked up. The agent repeatedly questioned if it was still outside our house, which it was since I was looking at it! The driver had associated a weight ticket with the POD that was NOT OURS and uploaded it to our account. After several hours on the phone, the agent then SUSPENDED our account in an attempt to show the pickup had not been completed. It took THREE ADDITIONAL days to get any answers about when the POD would get picked up because it was showing that it was taken care of. We had family who had purchased plane tickets and rental cars to help unpack at our new house since I would be unable to help very much with the pregnancy. We had movers already booked for the following day. Each time we called for an update, we had to recount the whole story all over again because it was showing that it was in transit, even though it was still outside our house. we were not given any updates from the facility who was supposed to pick it up and I couldn’t see anything in our online account because on the customer side, it was suspended. It took three days of calls to get our documents recovered and reuploaded for our records. I spent nearly three hours on the phone each day trying to get any information. SIX days after the original Pickup date, it was picked up, where it sat at the storage facility for two more days before it started the drive across the country. Once it arrived, we needed the weight tickets to be reimbursed for the military move and saw that when it was finally weighed at our original state, the driver had the whole truck and empty pod weighed, so our weight tickets didn’t match. The customer service agent I spoke to told me there was not a uniform system in place for weighing the PODS. We had to be on hold AGAIN for three additional hours to request a weight ticket of the empty pod be conducted once it was picked up at our new house. I am so disappointed. Family lost money on plane tickets and car rentals that were cancelled. I had to unpack our house 8 months pregnant; 9 months by the time everything was settled. We had to pay more money for a different moving company because our original company was unavailable once it did get to our new house. Customer service agents did the best they could but the system was horrific—literally every phone call I had to recount what was wrong and direct them To to the call log, wait ten minutes while they got caught up, then be put on hold while they called for clarification. We will never use PODS again and will not recommend to any of our military friends. Military moves are stressful enough as it is, and this was the worst experience we have had to date. We had a friend move from the same base and her POD was also messed up, showing that a full 3 bedroom apartment only had 600 pounds of weight. If I could give 0 stars I would.

The initial phone call to get information and schedule the POD was great. Every customer service interaction following that was less than stellar. Phone associates were rude and really unhelpful with a PIN that they recorded as inaccurate. Another we could varely understand as their foreign accent was so heavy! The driver who brought the POD did not place it how we'd asked for it to be placed during the scheduling process. Even after we reminded him of what was originally agreed upon, he essentially told us to take it or leave it. So it blocked half of our driveway for the few weeks we had it. Being up against deadlines - we felt we had no choice in the matter. Based on our experiences we would not recommend using PODS to our family and friends. As a military family stressed with buying and selling homes in this economy, and moving, we expected so much more from this company. Left disappointed and underwhelmed.